Reflections of administrative staff on institutional evaluation in a Mexican University

Abstract

The central objective of the study that is recovered in this article was to know the reflections, ideas and conceptions of the administrative and service personnel, regarding the institutional evaluation undertaken in an educational institution in southern Mexico. To do this, it was based on a theoretical review of authors who recover alternative evaluation models. The methodology used was through a qualitative case study and from a comprehensive approach, using documentary review, questionnaires and interviews, which allowed us to recognize the relevant role that the staff themselves distinguish in order to achieve common objectives in the Institute of Education Sciences of the Autonomous University "Benito Juárez" of Oaxaca, in addition to knowing the way in which they have positively assumed the evaluative processes in their daily work. The administrative and service personnel distinguish that institutional evaluation is very relevant in the exercise of substantive university functions and recognize that their work is necessary to maintain adequate standards in administrative services, customer service, management of various material and technological resources, furniture, equipment and in the maintenance of infrastructure.